At ibobook.com, operated by BEN DJO LLC, we take pride in offering high-quality digital coloring books. Due to the nature of our products, we have a specific refund policy in place to ensure transparency and fairness for both our customers and our business.
📥 Digital Products (Coloring eBooks)
All of our products are digital downloads delivered instantly via email or account dashboard after purchase. Because these are non-returnable items, we generally do not offer refunds once the download link has been sent or accessed.
However, we do make exceptions in the following situations:
✅ Eligible Refunds:
You were charged more than once for the same item
You never received the download link or were unable to access the file
The file is corrupted or not working and we’re unable to resolve the issue within 3 business days
To request a refund under these conditions, please contact us within 7 days of purchase.
🚫 Non-Refundable Situations:
Change of mind after purchase
Accidental purchase
Incompatibility with your device (please check file format before buying)
Download link already used or accessed
🔄 Exchanges
Since our products are digital, we do not offer exchanges. If you experience any issues with your file, we are happy to assist you in fixing the problem or re-sending the file.
🛠 Need Help?
If you have any questions or encounter any issues with your purchase, we’re here to help.